VOIP SSPBX Privacy Policy

1. Introduction

Centuric, LLC (“Centuric,” “we,” “our”) is committed to protecting the privacy of our clients, partners, and website visitors. This policy explains how we collect, use, store, and protect information in connection with our managed IT, cloud, and VoIP services.

2. Information We Collect

  • Account Information – Name, company, email, phone, billing address, payment details.
  • Service Data – Call detail records (CDRs), logs, and system activity needed for troubleshooting, billing, and compliance.
  • Technical Data – IP addresses, device identifiers, browser type, and diagnostic logs.
  • Communications – Emails, support tickets, and interactions with our team.

3. How We Use Information

  • To provide, maintain, and improve our services.
  • To bill clients and manage accounts.
  • To comply with regulatory requirements (e.g., FCC, CPNI, ITAR, NIST).
  • To communicate important updates, service notices, and security alerts.
  • With consent, to provide marketing communications (opt-out available).

4. Data Sharing

  • Carriers & Upstream Providers – We may share limited call routing and technical data with carriers to complete services.
  • Legal & Regulatory Compliance – We may disclose data if required by law, subpoena, or government request.
  • Third-Party Service Providers – Vendors assisting with billing, security, or hosting may access limited information under confidentiality agreements.

We do not sell customer data to third parties.

5. Data Retention

  • Call detail records are retained for billing and compliance purposes for [12–24 months, adjust as needed].
  • Account records are retained as required by law or as long as you are a client.

6. Security

  • We implement technical and organizational measures to protect data, including encryption, access controls, and audit logging.
  • However, no system is completely secure; clients are responsible for securing their own networks and endpoints.

7. Customer Rights

Depending on applicable law (e.g., GDPR, CCPA), clients may have the right to:

  • Access the personal information we hold.
  • Request corrections or deletion.
  • Opt out of marketing communications.
  • Request data portability.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve usability and measure performance. Users may disable cookies in their browser settings.

9. Updates

We may update this policy periodically. Any significant changes will be communicated via email or posted on our website.

10. Contact

For privacy-related inquiries, contact:
Centuric, LLC
Email: helpdesk@centuric.com
Phone: +1 (954) 691-1650
Address: 13798 NW 4th St.  Suit 311 Sunrise, FL 33325