End User / Help Desk Support

End-User Support & Management

At Centuric, we're redefining the end-user experience by seamlessly integrating advanced technology with exceptional human touch. We ensure uninterrupted access to all digital devices, bolstered by proactive support systems that not only respond to issues but prevent them. Our dedicated account management and state-of-the-art technical solutions come together to create an unparalleled user-centric environment. Trust Centuric to be the cornerstone of your digital world, where productivity meets peace of mind.

The Centuric Promise

Seamless Digital Access

Centuric ensures uninterrupted and smooth access to all your digital devices, from PCs to mobile gadgets, prioritizing daily productivity and operations.

Real-Time Device Insights

Through our advanced PSA portal, we provide instant updates on device health and performance, ensuring you're always informed about your tech's status.

Dedicated Account Management

Every client is paired with a dedicated representative, offering personalized communication and regular comprehensive updates tailored to your operational needs.

Consistent Communication

Our account reps schedule regular touchpoints, keeping you informed and ensuring your feedback shapes our service enhancements.

Proactive Problem Prevention

Our state-of-the-art self-healing system autonomously detects and remedies potential issues, ensuring devices are always updated and shielded from threats.

Immediate Technical Assistance

Beyond our advanced monitoring, users have instant access to our skilled technicians for rapid issue resolution, minimizing any potential downtime.

Empowered User Experience

End-User Support & Management: Centuric's Approach

At Centuric, we prioritize seamless access to all digital devices for end-users. Understanding the crucial role devices play in daily tasks, we're the go-to for any end-user issues. Our advanced PSA portal provides real-time device performance insights, tracking tickets, projects, and procurement requests transparently. This ensures users always have a clear view of their system's health and efficiency.

Keeping You Updated: Dedicated Account Management

At Centuric, every client is a valued partner. You're paired with a dedicated account representative, facilitating transparent communication and tailored service. Through regular touchpoints, we provide detailed updates spanning from technical aspects to strategic advancements. This ongoing dialogue ensures your feedback drives our continual service refinement.

Self-Healing System: Advanced Technical Support & Monitoring

Centuric's end-user support goes beyond issue response; we focus on proactive prevention. Our advanced self-healing system autonomously addresses threats, ensuring devices are updated and secure. Paired with elite antivirus protection and remote monitoring, any arising issues find swift resolutions from our expert technicians. This blend of technology and expertise marks Centuric's leadership in end-user support.

"When the pandemic hit last year, the staff at Junior Achievement of South Florida (JASF) was ready to pack their equipment and migrate to a new way of work, remote work. This transformation could not had been possible without the help of Centuric. Centuric build a robust SharePoint environment and trained the staff in the various 365 applications, including Teams. Members were able to collaborate and stayed virtually connected allowing the business to run smoothly during uncertain times. Our partnership with Centuric goes beyond the managed support. Centuric has become an important sponsor of our Summer Internship Program. For the past 4th Summers, Centuric has employed a JASF Intern providing them with the experience of working in the technical field."

Monica McNerney

Junior Achievement SF

Frequently Asked Questions

What exactly is the "self-healing system" that Centuric offers?

Centuric’s self-healing system is a state-of-the-art feature that autonomously detects potential threats or issues, diagnoses them, and takes corrective actions. This ensures that devices and systems remain optimized and secure, reducing the need for manual interventions.

How does Centuric ensure real-time insights into my device's health?

Through our advanced Professional Services Automation (PSA) portal, clients can actively monitor the health and performance of their devices. The platform also provides valuable PC performance graphs, making it easier to visualize and understand the system’s efficiency.

Are Centuric's end-user support services available 24/7?

Yes, our team is dedicated to ensuring that you experience seamless and uninterrupted access to your digital devices. In the event of any issues, our skilled technicians are available around the clock to provide swift resolutions.

How frequently will I receive updates from my dedicated account representative?

Depending on your preference and the nature of your operations, dedicated account representatives schedule regular touchpoints, either monthly or quarterly. These sessions provide comprehensive updates on all aspects of the services provided.

What kind of training does Centuric provide to end-users to prevent potential cyber threats?

Centuric understands that proactive prevention is crucial. We offer end-user awareness training that educates your team about the latest cyber threats, making them the first line of defense against potential cyberattacks.

Cyber Journal

Revolutionizing Museums: Centuric’s Digital Leap with the Museum of Discovery and Science

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Discover the power of digital transformation as we explore the journey of the Museum of Discovery and Science, enabled by the leading IT service provider, Centuric. Learn how the implementation of technology not only enhanced operations and visitor experience, but also paved the way for global outreach, redefining the role of traditional spaces in a connected world. … Read More

August 28, 2023 Featured Post

Nurse in a healthcare setting using a Zebra tablet for patient care

Redefining Durability & Performance: Zebra’s Rugged Tablets at Centuric