Discover the power of digital transformation as we explore the journey of the Museum of Discovery and Science, enabled by the leading IT service provider, Centuric. Learn how the implementation of technology not only enhanced operations and visitor experience, but also paved the way for global outreach, redefining the role of traditional spaces in a connected world. … Read More
End User / Help Desk Support
End-User Support & Management
At Centuric, we're redefining the end-user experience by seamlessly integrating advanced technology with exceptional human touch. We ensure uninterrupted access to all digital devices, bolstered by proactive support systems that not only respond to issues but prevent them. Our dedicated account management and state-of-the-art technical solutions come together to create an unparalleled user-centric environment. Trust Centuric to be the cornerstone of your digital world, where productivity meets peace of mind.
The Centuric Promise
Seamless Digital Access
Centuric ensures uninterrupted and smooth access to all your digital devices, from PCs to mobile gadgets, prioritizing daily productivity and operations.
Real-Time Device Insights
Through our advanced PSA portal, we provide instant updates on device health and performance, ensuring you're always informed about your tech's status.
Dedicated Account Management
Every client is paired with a dedicated representative, offering personalized communication and regular comprehensive updates tailored to your operational needs.
Our account reps schedule regular touchpoints, keeping you informed and ensuring your feedback shapes our service enhancements.
Proactive Problem Prevention
Our state-of-the-art self-healing system autonomously detects and remedies potential issues, ensuring devices are always updated and shielded from threats.
Immediate Technical Assistance
Beyond our advanced monitoring, users have instant access to our skilled technicians for rapid issue resolution, minimizing any potential downtime.
Empowered User Experience
"When the pandemic hit last year, the staff at Junior Achievement of South Florida (JASF) was ready to pack their equipment and migrate to a new way of work, remote work. This transformation could not had been possible without the help of Centuric. Centuric build a robust SharePoint environment and trained the staff in the various 365 applications, including Teams. Members were able to collaborate and stayed virtually connected allowing the business to run smoothly during uncertain times. Our partnership with Centuric goes beyond the managed support. Centuric has become an important sponsor of our Summer Internship Program. For the past 4th Summers, Centuric has employed a JASF Intern providing them with the experience of working in the technical field."
Junior Achievement SF
Frequently Asked Questions
Centuric’s self-healing system is a state-of-the-art feature that autonomously detects potential threats or issues, diagnoses them, and takes corrective actions. This ensures that devices and systems remain optimized and secure, reducing the need for manual interventions.
Through our advanced Professional Services Automation (PSA) portal, clients can actively monitor the health and performance of their devices. The platform also provides valuable PC performance graphs, making it easier to visualize and understand the system’s efficiency.
Yes, our team is dedicated to ensuring that you experience seamless and uninterrupted access to your digital devices. In the event of any issues, our skilled technicians are available around the clock to provide swift resolutions.
Depending on your preference and the nature of your operations, dedicated account representatives schedule regular touchpoints, either monthly or quarterly. These sessions provide comprehensive updates on all aspects of the services provided.
Centuric understands that proactive prevention is crucial. We offer end-user awareness training that educates your team about the latest cyber threats, making them the first line of defense against potential cyberattacks.
Centuric brings you Zebra’s rugged tablets – a perfect fusion of durability and high-performance technology. With advanced data capture and superior connectivity, these tablets are designed to thrive in tough conditions. Contact Centuric today to elevate your business with Zebra’s rugged tablets. … Read More